From left to right: Domestic/Projects Manager Toby Smith overseas our fleet of vehicles and drivers. These range from the curtain sided artic to the medium wheel based vans, with luton, tail lift and a team of 6 full time qualified drivers.
This team deliver door to door and white glove services all over the UK and Europe. Packing/unpacking, installing full IT suites, furniture or broadcast equipment or transporting pallets and packages – you name it they move it.
In the middle is Michelle Bristow who overseas customer services, our original customers are still with us 16 years later. Meeting expectations and delivering a personal, competent service is vital to our business – referral and word of mouth accounts for most of our growth.
By delivering value, maintaining high standards, being hands on and problem solving we save our clients both time and money. But it is our attention to customer service that brings us a huge return, by taking full responsibility for the safe transport, storage and delivery of goods and products from manufacturer to consumer, we deliver solutions and not excuses. To achieve this, we spend time developing our employees, our business is based on trust and all our staff go above and beyond to ensure jobs are completed on budget and on time.
On the right hand side is our MD Matt Smith. We have now been trading for 16 years, and our strength comes from a strong family core. Matt learnt the business of freight forwarding from his father, whose encouragement, knowledge and experience of the industry was fundamental in building the foundations of the company in 2003. We believe it is being a small independent family run business that gives us a competitive edge, owned by our MD, we have no shareholders and make business decisions quickly and easily.
We were winners of the Queens Award for Enterprise in International Trade for the second time in 2018, which is twice in 3 years. The award was in recognition of the last 10 years of continual growth, particularly the last 3 years of expansion in overseas freight operations.
Following investment and expansion, 2018 was a record year. In the last 3 years turnover increased by 53%. In 2 years, we have grown from 19 employees to 39, the strength in our team has facilitated growth in all areas of the business.
We are well placed to continue to grow, our fantastic team has between us over 400 years of freight and logistics experience!